Returns & Exchanges
At Umbra, we want you to love your home decor, which is why we offer a 30-day return policy for items in their original packaging. If your purchase doesn't perfectly fit your space, we are here to help with a simple and transparent return process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely attach it to your original packaging.
Ship the Item
Drop off your package at any authorized carrier location, ensuring all original hardware and components are included inside.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing